Terms of Service

This Website, www.northernhaircare.com.au (“Website”), is owned and operated by [Northern Haircare Pty Ltd] (ABN [insert ABN]) (“Northern Haircare”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) together with our policies, notices and any other terms available on our Website, govern your access to and use of our Website, including the purchase of products and services through the Website (collectively referred to as the “Service”).

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or the Service.

Changes to These Terms

1.1 We reserve the right to modify or update these Terms at any time. Updates will be published on this page, and we may also notify you via email where reasonable.

1.2 Your continued use of the Website following changes to the Terms constitutes your acceptance of those changes.

1.3 We may modify, suspend or discontinue any part of the Service at any time without notice.

Website Content

2.1 While we take care to provide accurate and up-to-date information, we do not guarantee that the content on our Website is free from errors or omissions.

2.2 The Website is intended for general informational purposes. Any reliance you place on the content is at your own risk.

2.3 We may update, correct, or remove content on the Website at any time.

2.4 Our Website may be accessed from outside Australia, but we do not guarantee its compliance with laws outside of Australia. International users are responsible for ensuring their use complies with local laws.

2.5 Our store is hosted on [insert eCommerce platform, e.g. Shopify], which provides the platform that enables us to sell products to you.

Pricing

3.1 All prices on our Website are displayed in your local currency and include GST for Australian customers, unless otherwise stated.

3.2 International orders may incur taxes, duties or fees, which are the responsibility of the customer.

Products

4.1 We make every effort to display product colours and images accurately. However, device settings and screen differences may impact colour representation.

4.2 We may add or remove products from our Website at our discretion and are not liable for any resulting inconvenience.

4.3 Some countries may restrict the import of certain products. We are not responsible for any delays or non-delivery due to such restrictions.

Orders

5.1 To place an order, you must provide accurate and complete information, including:

A valid shipping address
A working email address and contact number
Accepted payment details

5.2 Orders are confirmed once payment is approved and received.

5.3 Title and risk of goods pass to you once payment is complete and the product is dispatched to your nominated address.

5.4 We reserve the right to limit or cancel orders at our discretion and will attempt to notify you using the contact details provided.

5.5 Orders may be restricted or cancelled due to stock limitations, pricing errors, or suspected fraudulent activity.

Consumer Guarantees and Returns

6.1 Our products come with consumer guarantees under the Australian Consumer Law.

6.2 You may be entitled to a refund, replacement, or repair if the product is faulty, not as described, or unfit for purpose.

Refund Policy

6.3 To initiate a return, please get in touch with us at sales@northernhaircare.com.au with:

Your order number
Photos of the issue (if applicable)
A description of the fault

All returns must be sent to the following postal address:

6.4 Once reviewed, we may provide a return form. Products should be returned within 28 days of receiving them via a trackable method.

6.5 We do not accept returns for change of mind unless required by law.

6.6 Return postage will be covered for defective or non-compliant products.

Prohibited Use

You agree not to use the Website or Services:

For unlawful, fraudulent, or abusive purposes
To infringe upon the rights of others, including intellectual property
To upload or transmit malicious code or software
To interfere with or disrupt the Website or any related services
To impersonate others or submit false information
In violation of any applicable laws

We reserve the right to restrict or terminate your access if we believe you have violated these Terms.

Personal Information

8.1 We handle your personal information in accordance with our [Privacy Policy], available on our Website.

8.2 If you submit reviews, feedback or content to us (“User Content”), you grant us a non-exclusive, royalty-free right to use that content in any format or medium.

8.3 We are not obliged to maintain the confidentiality of User Content or respond to submissions.

Intellectual Property

9.1 All content on the Website, including logos, images, designs, text, and graphics, is our property or licensed to us and protected by law.

9.2 You may not use, reproduce, or distribute any content from the Website without our express written permission.

Limitation of Liability

10.1 To the maximum extent permitted by law, we are not liable for any loss, damage, or injury arising from:

Use of or inability to use the Website or Service
Errors or inaccuracies in the content
Third-party actions or content

10.2 You agree to indemnify us for any claims, damages, or losses arising from your breach of these Terms or misuse of the Website.

Availability

We aim to keep the Website available at all times, but we cannot guarantee uninterrupted access due to maintenance or technical issues.

Waiver

Our failure to enforce any right or provision in these Terms does not constitute a waiver of those rights.

Governing Law

The laws of the State of Victoria, Australia, govern these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts in Victoria.

Contact Us

If you have any questions about these Terms, please get in touch with us:

Email: sales@northernhaircare.com.au

Phone: 03 9469 3717

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